Knowledge Management

This practical leadership and management workshop develops knowledge, judgement and workplace application in knowledge management. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.

The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.

• Explain the key principles associated with critical knowledge and business risk.
• Apply practical tools and techniques for capturing tacit and explicit knowledge.
• Use repositories, taxonomy and search to support better workplace decisions and outcomes.
• Recognise common risks, barriers and good practices relating to communities of practice and sharing.
• Develop a practical approach to knowledge transfer and succession that can be used after the workshop.

Supervisors, managers, team leaders, project leads and professionals preparing for greater leadership responsibility.

• Critical knowledge and business risk
• Capturing tacit and explicit knowledge
• Repositories, taxonomy and search
• Communities of practice and sharing
• Knowledge transfer and succession
• Governance, measures and continuous improvement