Crisis Management

This practical human resources workshop develops knowledge, judgement and workplace application in crisis management. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.

The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.

• Explain the key principles associated with threat identification and crisis triggers.
• Apply practical tools and techniques for roles, command structure and escalation.
• Use business continuity priorities to support better workplace decisions and outcomes.
• Recognise common risks, barriers and good practices relating to crisis communication and stakeholders.
• Develop a practical approach to decision making under pressure that can be used after the workshop.

HR practitioners, supervisors, managers and team leaders involved in attracting, developing, supporting and managing employees.

• Threat identification and crisis triggers
• Roles, command structure and escalation
• Business continuity priorities
• Crisis communication and stakeholders
• Decision making under pressure
• After-action review and recovery