Course Information
This practical workplace essentials workshop develops knowledge, judgement and workplace application in conflict resolution. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.
The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.
Workshop Objectives
- Explain the key principles associated with sources and styles of conflict.
- Apply practical tools and techniques for separating interests from positions.
- Use listening, empathy and reframing to support better workplace decisions and outcomes.
- Recognise common risks, barriers and good practices relating to difficult-conversation structure.
- Develop a practical approach to problem solving and agreement that can be used after the workshop.
Who Should Attend
Employees, supervisors and managers who need practical skills for a respectful, productive, safe and effective workplace.
Key Topics
• Sources and styles of conflict
• Separating interests from positions
• Listening, empathy and reframing
• Difficult-conversation structure
• Problem solving and agreement
• Follow-up and relationship repair
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