Quality, Root Cause Analysis & Problem-Solving

What this programme addresses

This workshop strengthens systematic quality improvement and problem-solving through Root Cause Analysis, the 5 Whys, Fishbone analysis, Pareto analysis and the PDCA cycle.

Workshop objectives

1. Strengthen quality-management practices by applying systematic approaches to identify quality gaps, prevent defects, and improve products, services, and processes.
2. Apply Root Cause Analysis (RCA) to investigate recurring problems and identify their underlying causes rather than addressing only symptoms.
3. Use the 5 Whys technique to systematically drill down from an identified problem to its underlying root cause and develop appropriate corrective actions.
4. Apply Fishbone (Ishikawa) and Pareto analysis to categorize potential causes, prioritize significant problems, and focus improvement efforts on the issues with the greatest impact.
5. Use the PDCA cycle—Plan, Do, Check, Act—to test solutions, evaluate results, standardize successful improvements, and sustain quality gains.
6. Develop a continuous quality-improvement mindset by combining data, structured problem-solving, root-cause analysis, and corrective action to reduce defects, improve reliability, and strengthen operational performance.

Recommended participants

• Quality teams
• Production teams
• Maintenance teams
• Engineering teams
• Supervisory teams

Best suited for

Quality, production, maintenance, engineering and supervisory teams.

Key topics

• Quality management
• Root Cause Analysis (RCA)
• 5 Whys
• Fishbone / Ishikawa analysis
• Pareto analysis
• PDCA
• Corrective action
• Continuous quality improvement