Course Information
This practical personal development workshop develops knowledge, judgement and workplace application in emotional intelligence at work. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.
The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.
Workshop Objectives
- Explain the key principles associated with self-awareness and emotional triggers.
- Apply practical tools and techniques for self-management and impulse control.
- Use empathy and perspective taking to support better workplace decisions and outcomes.
- Recognise common risks, barriers and good practices relating to relationship management.
- Develop a practical approach to feedback, conflict and difficult conversations that can be used after the workshop.
Who Should Attend
Employees, professionals and individuals who want to strengthen self-management, confidence, resilience and personal effectiveness.
Key Topics
• Self-awareness and emotional triggers
• Self-management and impulse control
• Empathy and perspective taking
• Relationship management
• Feedback, conflict and difficult conversations
• Applying emotional intelligence at work
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