Employee Recognition

This practical marketing and sales workshop develops knowledge, judgement and workplace application in employee recognition. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.

The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.

• Explain the key principles associated with recognition and motivation principles.
• Apply practical tools and techniques for fairness, frequency and authenticity.
• Use formal and informal recognition to support better workplace decisions and outcomes.
• Recognise common risks, barriers and good practices relating to linking recognition to values and performance.
• Develop a practical approach to manager habits and peer recognition that can be used after the workshop.

Sales, marketing, customer-facing and business-development professionals, supervisors and anyone responsible for attracting, serving or retaining customers.

• Recognition and motivation principles
• Fairness, frequency and authenticity
• Formal and informal recognition
• Linking recognition to values and performance
• Manager habits and peer recognition
• Measuring impact and avoiding unintended bias